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Refund Policy

We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may submit a refund request, and we will review it in accordance with the policy below.

1. Refund Requests

1.1All purchases include a 7-day free trial.
1.2Refund requests must include details about your purchase, such as your Transaction ID or the email address used for the purchase.
1.3Once we receive your refund request, we will review and process it within 3 business days.
1.4If approved, the refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take several additional business days for the funds to appear in your account.

2. Refund Eligibility

2.1Refunds are generally available during the 7-day free trial period. However, after the trial period has ended, refunds will not be issued if there is evidence that the service has been provided or used.
2.2An exception may be made if the user experienced verified technical or system-related issues that prevented normal use of the service. In such cases, refunds may be approved at our discretion after reviewing the reported issue.
2.3We reserve the right to request additional information to verify eligibility for a refund.
Refund Policy | Smart IPTV Player